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While airline and airport customer are happy with service quality, there is room for improvment.

by Frederic Horst
April 19, 2020
in Air Cargo, All Analysis

In late 2019 and early 2020, approximately 1,550 respondents – mainly freight forwarders and airlines – provided their assessment of the performance of each of their top three airlines and airports as part of the annual Air Cargo Excellence survey conducted by our sister publication Air Cargo World. In addition to the qualitative assessment of […]

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